What to include in your request
Tell us whether the property is residential or commercial, which room or area is affected, when you first noticed the problem, and whether the area is still wet. Photos can be discussed during follow-up.
If an occupant has an urgent health concern, contact a qualified medical professional. For active flooding, electrical risk, or structural danger, use the appropriate emergency service first.
What happens next?
We review your request and contact you to clarify the problem. The next step may be a site inspection, a focused estimate, or a recommendation to stop an active moisture source before remediation is planned.
You receive clear information about scheduling and what access is needed. There is no pressure to approve work during the first call.
Answers before you book
How quickly should mould be checked?+
Arrange an inspection as soon as you see growth, smell a persistent musty odour, or find water damage. Early action usually keeps the affected area smaller.
Can I stay in the building during remediation?+
It depends on the size, location, occupants, and work plan. We explain containment and access limits before work begins so you can make a safe plan.
Will mould come back?+
Mould can return if moisture returns. A sound plan addresses affected materials and the leak, condensation, humidity, or ventilation problem that allowed growth.
Do you provide a written estimate?+
Yes. After the site is assessed, you receive a clear scope that explains the recommended work and next steps.